Welcome To tynass Trips support page

Tynass It
4 min readApr 16, 2023

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1How do I download and install the application?
You can download and install our application from the App Store or Google Play Store, depending on your device’s operating system. Simply search for our application name and click on the “Install” or “Download” button to begin the installation process.

2 How do I switch languages in the application?
Our application offers multilanguage support. You can switch between languages in your profile section Look for the “Language” button, and you will be able to select your preferred language from the available options.

3How can use 3D immersive elements in the application?
Our application offers a user-friendly interface for navigating through the immersive world. Simply use your fingers to swipe or pinch on the screen to move around, zoom in or out, and explore the 3D elements. You can also follow the audio narration instructions to guide you through the experience.

4How can I access the audio narration in the application?
Our application provides audio narration to enhance the user experience. You can access the audio narration by choosing one of our trips where each place will contain its own audio. Make sure your device’s volume is turned on, and you have a stable internet connection to enjoy the audio narration.

5Where I can find AR experience and filters?
you will find a section in the bottom navigation called filters and by clicking on it you find a collection of social media filters that you can use on platforms such as Instagram and Facebook you need to be logged in to that platform and you can see them and share them through your stories also some in each trip some places will contain augmented reality experience to make the experience more vivid and alive and you can access to those by click on augmented reality button.

6What should I do if I encounter technical issues or bugs in the application?
If you encounter any technical issues or bugs in the application, please contact our support team through the “Report a problem” tab in the profile and write the problem that you are facing or by sending an email to [tynassit@gmail.com]. Please provide a detailed description of the issue, including any error messages, and our team will investigate and provide you with a solution as soon as possible.

7Can I provide feedback or suggestions for improvement?
Yes, we highly value user feedback and suggestions for improvement. You can provide feedback through the “Feedback” & “Suggestion” that you will find in each trip section, or by sending an email to [tynassit@gmail.com]. and we would love to hear from you and We appreciate your input and will take it into consideration for future updates and enhancements.

Thank you for using our Immersive Historical Events Mobile Application! We hope you have an enjoyable experience exploring the historical events and cultures in our immersive world. If you need further assistance, please don’t hesitate to contact our support team through the application or via email at [email address]. We are here to assist you and make your experience as seamless and enjoyable as possible.

About Tynass IT

Tynass IT is a Tunisian startup with a startup act label and cultural label by the Ministry of cultural affairs that started in 2020 with a dream and a vision to promote and impact history and culture through modern technologies

Tynass IT is an idea that was created by people who have been raised on old Tunisian stories, myths, and breathtaking historical facts so we felt that our duty to share those stories with others from tourists, locals, and especially the young generation that show no more interest in culture and heritage because where they find it boring and repetitive. Here is where it comes Tynass Trips a project that will be your gate through the past and make you feel like you have time traveled to different eras with an ultimate goal to create sustainable experiences that promote heritage, traditions, and local communities and create new job opportunities for youth

How?

Tynass Trips is your perfect portal to unveil historical events, using advanced technology to create an immersive world mixed with augmented 3d elements to make it more vivid and alive where exchanged values and cultures flourish and that will be through a mobile application that will provide users with a full package experience in multilanguage where we will provide users with :

Auto Guided Trips Based on historical events that users can explore without the help of a tourist guide or anyone

Guidance through audio narration where users will be accompanied by friendly audio that they will feel like it’s their new best friend how will provide them with information in an interesting way

Interact & Explore Historical 3D Models like famous historical characters that died years ago and you will be able to hear their stories from them, ask them questions, and be guided by them through augmented reality

Discover Historical Monuments Using old and vintage photos we created some of the Tunisian destroyed historical monuments in 3d so users can interact and see them such as “beb mnara ,beb bnet, the evolution of the zytouna mosque...

We also Provide users :

Search our selection for the finest restaurants, coffee shops, and guest houses in the area

Embark on the adventure confidently with safety information and full guidance

We introduce people and merge passions and cultures together to make the world a better place by preserving our cultural heritage to know and understand more about ourselves and our future.

For any further information contact us through the application report problem or feedback and suggestions section or you can contact us through our email “tynassit@gmail.com”

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Tynass It
Tynass It

Written by Tynass It

TynassIT is a Tunisian startup who aim to call attention to the rich Tunisian history and its cultural heritage through numerous ways such as this blog.

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